Improzo Inc. Transforms Customer Engagement in Life Sciences with AI-Powered Platform
Improzo Inc. introduces an AI-driven platform that improves customer engagement in life sciences through seamless CRM integration.
United States, 15th Jan 2026 – Improzo Inc. is redefining customer engagement in the life sciences industry by combining advanced technology with deep domain expertise. Co-founded by Inderpreet Kambo and Abhishek Trigunait, Improzo is a tech startup focusing on helping pharmaceutical and biotech organizations improve how they engage healthcare professionals, manage accounts, and operationalize decisions across commercial and medical teams. The platform integrates directly with enterprise systems such as Veeva CRM, Salesforce, Snowflake, and Tableau, enabling faster and compliant execution without re-platforming.
Addressing the Industry Challenge
Improzo was founded to address a persistent industry challenge: while life sciences organizations have invested heavily in CRM systems, data lakes, and analytics tools, frontline teams still struggle with last-mile execution. Insights are generated, but they often remain disconnected from real-world action. Improzo closes this gap by embedding agentic AI directly into CRM workflows to guide compliant action at the point of engagement.
The Platform’s Core: Modular Agent Architecture
At the core of Improzo’s platform is a modular agent architecture that operates natively within the CRM. These agents continuously reason over CRM activity, enterprise data stored in Snowflake, unstructured medical and commercial content, and business rules to support use cases such as next-best action, MSL engagement prioritization, dynamic targeting, and account-level orchestration. Improzo leverages modern enterprise AI technologies, including Snowflake Cortex for secure, governed AI inference to deliver real-time intelligence while maintaining strict data governance, auditability, and compliance.
Execution-First, Collaborative Approach
Improzo differentiates through an execution-first approach that operationalizes actions directly within Veeva and Salesforce, while logging decision context to support regulatory requirements, analytics, and continuous learning. This execution focus extends to the underlying CRM foundation as well. Improzo plays a critical role in modernizing commercial platforms, particularly for organizations migrating to Veeva Vault CRM, supporting CRM health assessments, data and integration readiness, partner alignment, and cutover planning. By combining structured migration execution with agentic intelligence, Improzo helps teams transition platforms with stable reporting, cleaner workflows, and stronger governance.
Leadership Expertise
Jason Harlander leads Improzo’s Customer Engagement and CRM practice, overseeing the integration of agentic solutions into CRM—the critical engagement layer for life sciences organizations. With over 15 years of global operations experience, Jason has built and led international support, services, and IT organizations across North America, EMEA, and APAC. His background in CRM operations and scalable execution ensures Improzo’s solutions are enterprise-ready and operationally durable.
Empowering Life Sciences Teams with AI and Automation
Improzo’s mission is to embed modular AI and automation into the tools pharma already uses, eliminating inefficiencies, unlocking real-time insights, and transforming how life sciences teams execute across Commercial, Medical, and R&D. The company’s vision is to be the trusted AI-native execution partner in life sciences, activating value from existing systems like Veeva, Salesforce, and Snowflake through swappable intelligence layers that simplify, accelerate, and scale daily operations.
A Leadership Team with Unmatched Expertise
The leadership team at Improzo brings over 100 years of combined experience across analytics, technology, and life sciences consulting. With a deep focus on customer engagement and innovation, they help life sciences organizations achieve superior outcomes, from emerging biopharma’s launch challenges to managing mature brand omnichannel issues. Improzo’s values—customer-centricity, adaptability, respect, and execution—guide how the company delivers measurable outcomes for its customers.
About Improzo Inc.
Improzo Inc. is a leading provider of AI-driven customer engagement solutions for the life sciences industry. By integrating cutting-edge artificial intelligence with existing CRM systems, Improzo helps pharmaceutical and biotech companies optimize decision-making and operational efficiency, enabling them to deliver personalized and compliant engagement across commercial and medical teams.
Media Contact
Improzo Inc.
Jason Harlander, Customer Engagement and CRM Practice Lead
Email: info@improzo.com
Website: www.improzo.com
LinkedIn: Jason Harlander
Company Details
Organization: Improzo Inc.
Contact Person: Jason Harlander
Website: https://improzo.com/
Email: Send Email
Country: United States
Release Id: 15012640192