CaptainBookio Unveils Groundbreaking AI Sales Assistant Transforming Tour Booking Experience

CaptainBook.io introduces an AI-powered sales assistant designed specifically for tour operators, automating bookings and customer engagement to enhance operational efficiency and increase direct sales.

United States, 20th May 2025 – CaptainBook.io, an innovative online booking platform for tour and activity operators, has announced the launch of its industry-first artificial intelligence sales assistant. Designed specifically for the tour sector, this AI assistant automates customer interactions, booking processes, and payment collection, marking a significant advancement in how tour operators engage with their customers and manage reservations.

Unlike typical chatbots, CaptainBook.io’s AI assistant acts as a fully functional sales representative available around the clock. It accesses real-time product availability, responds to inquiries, processes bookings autonomously, and sends secure payment links without human intervention. This integration simplifies the booking workflow, reduces operational bottlenecks, and allows operators to focus on delivering exceptional experiences rather than managing sales logistics.

Bridging Technology and Personalized Service

Since its inception in 2021 by founders Jerome Bajou and Luca Lattanzio, CaptainBook.io has focused on helping local and small operators transition into the digital age without losing the personalized service that defines their businesses. Initially supporting operators in Greece, the platform has expanded its reach across the United States and Europe, responding to widespread demand for smarter, more efficient booking solutions in the experience economy.

The AI assistant was developed to work alongside operators, complementing rather than replacing human involvement. The system is capable of seamlessly handing conversations over to human agents when necessary, ensuring that customers always receive tailored support for more complex queries.

Distinctive Features and Industry Impact

CaptainBook.io stands out from competitors through its innovative features. The AI assistant’s live access to inventory and booking capabilities set new standards in tour technology. Additionally, CaptainBook.io employs a straightforward, operator-friendly pricing model with a flat monthly fee instead of commission-based charges, offering transparency and predictable costs for tour providers.

The platform also supports advanced integrations such as Google Tag Manager, Google Analytics 4, and third-party tools like Fattutto, Fotaflo, and Zapier. Its automatic guide assignment feature earned recognition as a finalist for the 2024 Skift Idea of the Year, highlighting the company’s commitment to pushing industry innovation forward.

Jerome Bajou, Co-founder and CEO of CaptainBook.io, noted, “The AI assistant moves beyond conventional live chat by automating sales processes, which allows operators to scale more effectively while maintaining a high level of customer service.”

Empowering Tour Operators for the Future

CaptainBook.io’s AI sales assistant addresses long-standing challenges faced by tour operators in managing high volumes of customer communications and bookings. By automating routine tasks, the platform helps operators increase direct sales, reduce reliance on costly intermediaries, and improve overall efficiency.

As the tour and activity market continues to evolve, CaptainBook.io’s technology-driven approach offers operators a way to meet growing customer expectations for instant, seamless booking experiences. The company’s ongoing innovation efforts aim to transform the industry’s reliance on manual sales efforts, supporting a more agile and scalable business model for operators worldwide.

About CaptainBook.io

CaptainBook.io is an online booking platform created for tour and activity operators seeking to streamline sales and reservations. Founded in 2021 by Jerome Bajou and Luca Lattanzio, the company provides cutting-edge AI-powered tools that automate sales, manage inventory, and integrate with industry-leading analytics and third-party applications. The platform serves operators across the United States, Europe, and beyond, supporting a broad range of experience-based businesses.

LinkedIn: https://linkedin.com/company/captainbook
Twitter: https://twitter.com/captainbookio
Facebook: https://facebook.com/captainbookio
Trustpilot: https://trustpilot.com/review/captainbook.io
Website: https://captainbook.io

Media Contact

Organization: CaptainBook.io

Contact Person: Jerome Bajou

Website: https://captainbook.io

Email: Send Email

Country: United States

Release Id: 20052527997